Frequently Asked Questions

FAQ

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We provide free shipping to over 200 countries around the world*
*with some exceptions

WILL I BE CHARGED ANY SHIPPING, CUSTOMS OR DUTIES FEES?

No, the price you see is the price you pay - you won't be charged any extra fees.

WHEN WILL MY ITEM SHIP?

If you order an in-stock item your order will ship within 3 working days.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are shipped by EMS, USPS, which usually takes 10-20 working days after dispatch, but may take longer due to factors beyond our control.

DO YOU PROVIDE TRACKING INFORMATION?

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at contact@animepond.com

CAN I CANCEL MY ORDER?

You can change or cancel an order within 12 hours. Please contact us at contact@animepond.com