Frequently Asked Questions
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We provide free shipping to over 200 countries around the world*
*with some exceptions
WILL I BE CHARGED ANY SHIPPING, CUSTOMS OR DUTIES FEES?
No, the price you see is the price you pay - you won't be charged any extra fees.
WHEN WILL MY ITEM SHIP?
If you order an in-stock item your order will ship within 3 working days.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are shipped by EMS, USPS, which usually takes 10-20 working days after dispatch, but may take longer due to factors beyond our control.
DO YOU PROVIDE TRACKING INFORMATION?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at email@example.com
CAN I CANCEL MY ORDER?
You can change or cancel an order within 12 hours. Please contact us at firstname.lastname@example.org